Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We offer a 1–hour response guarantee for each trouble ticket or e–mail that you send to our help desk support team. We will rapidly answer all standard inquiries and forward right away the matter to our administrators if any further assistance is needed. If you order our Admin Services package, we will execute any of the included server administration services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Topflight Help Desk Support Service

  • Should you need any assistance while working with the Web Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated web hosting server for you, you can touch base with our technical support staff at any time via the ticketing system. Additionally, should you need help managing your server, you can order our Admin Services package, that includes Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and restarting services, backup disk space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Web Hosting Control Panel with an elaborate knowledge base, which offers in–depth explanations of its features and functions. Plus, we have filmed in–depth video tutorials that will further show you how to perform a specific task or resolve a typically encountered problem. All the how–to articles and the tutorial videos are readily reachable from every section of the Web Hosting Control Panel through the Videos and Help buttons situated in the upper right corner.