Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering great quality support in good time is our main priority, so that we back up each shared hosting services plan with a 1–hour ticket response guarantee. As soon as you send a ticket or send us an e–mail, our customer technical support staff will try all they possible can to deliver the most acceptable answer to your issue and to supply you with help in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us any time needed. Our staff of consultants is going to be on–line for you 24x7x365 to reply to all your doubts and to address any concern you will have. You will be able to post a customer assistance ticket from the nalahost Web Hosting Control Panel or send us an email message whenever. Furthermore, on working days, you can give us a call or work with the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel features a detailed knowledge base that is built–into all sections. In each area, you’ll find a Help control key which will load for you a variety of step–by–step online classes on how to apply a particular option or conduct a selected action. In addition, we have created tutorial video clips allowing you to get a better idea of the Control Panel’s interface.