Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Our crew of professionals will try their best to answer to your help requests within up to 1 hour. If, however, the situation you have experienced demands the help of our Admin =Department,= we will address the ticket to the administrator on duty and will post a note to inform you.

  • Top quality support service

  • Qualified Customer Support Service

  • Our tech assistance team is going to be on duty for you round the clock to to attend to all support inquiry tickets that you submit. We offer tech support for all software packages that are pre–configured on your web server. These include our in–house built Web Hosting Control Panel, the selected Operating System along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A comprehensive and frequently updated article base is integrated into our in–house built Web Hosting Control Panel. It includes quick tips about how to perform all the main web site managing jobs. The Help section gives you descriptive how to articles and step by step video tutorials. You can gain access to the Help area by clicking the Help or Video buttons in the top right corner of each Control Panel section.