A ticketing system is the most common medium of communication that hosting companies offer to their customers. It’s typically part of the billing account and is the very best way to resolve a problem that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. Thus, all comments contributed by either party will be stored in the exact same place in case somebody else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to log in and out of at least two accounts in order to complete some operation or to reach the hosting company’s customer support staff. In case you desire to manage a handful of domains and each one of them is hosted in a different account, you will need to use an even larger number of accounts at the same time. Moreover, it might take a considerable span of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Hosting

Our shared hosting services come with an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the hosting service itself in one and the same location – payments, files, e-mails, trouble tickets, etc., eliminating the need to use different systems. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a couple of clicks without leaving your Control Panel. During the process, you may select a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you resolve any specific problem before you actually post a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one single place, so we’ve implemented a ticketing system into the in-house developed Hepsia hosting Control Panel, which comes with every semi-dedicated server package. This will permit you to handle the communication with our customer support staff together with your semi-dedicated server account, which implies that you will not need to memorize an additional login name for a separate system. You will be able to open a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your account. On top of that, you can look through older tickets using a smart search functionality or take a look at relevant help articles, which offer solutions to commonly confronted obstacles. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just 1 hour, so there’ll always be somebody to help you.