A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It is an efficient way to get some information about the hosting services or get some problem resolved as you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the smaller possibility of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time because the communication is live and the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the representative examines the issue in question. What's more, you'll be able to become a part of a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you will need to pay if you are calling to another country.

Live Chat Support in Shared Hosting

We supply a live chat assistance service for all of the shared hosting services that we offer and we are able to help you with almost everything in real time. In case you don't have an account with our company yet, we will provide you with more details about the plans in order to help you to get the most suitable package. If you are a current client, we will be able to help you with any general or billing matter and even with numerous common technical problems, for example an e-mail address installation in a desktop e-mail client. If you cannot give us a call for some reason or you're in a country where we don't have a local phone number, the live chat is the best option to contact us. Of course, some situations need additional time to examine and test, which means that you will have to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with all of our Linux semi-dedicated hosting, you'll be able to get the answers for any questions you have or get a lot of issues taken care of in no time. Our chat service is online every day, thus you are able to contact an agent even on holidays and weekends. In the event that you're unsure which plan would be better for your web sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join our live chat before buying anything. If you're a current customer, you will be able to find more info about billing issues, account settings as well as a variety of common tech issues you may encounter, for example if you can't install an e-mail account in a client on your PC. The live chat will save you time and effort no matter where you are or when you contact us.