If you ever encounter a problem with your site and are unable to fix it yourself, ask the respective web hosting company’s tech support staff to assist you to get the website back online. A timely resolution would be the best-case scenario, but lots of hosting companies reply within 24 hours and even more, all the more so if you are doing business with a reseller. Even if your problem can be easily resolved, your site may not work satisfactorily or it may not be available at all for a lengthy interval, so you may lose potential clients as it is rather unlikely that anybody would eagerly return to a site that is inoperational. With that said, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed manner. If a software app update does not proceed as planned or if you delete something accidentally, for example, the website should be restored quickly in order to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting services feature a sixty-minute response guarantee, so irrespective of what enquiry or predicament you might have, we will always be there to lend a hand. In reality, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our support staff members will be at your disposal 24-7, even on national holidays and weekends, which means that you will receive immediate support whenever you need it. We know precisely how expensive time can be, so by the time we respond to your support ticket or email, we’ll have examined the matter and, if we haven’t discovered a solution, we’ll provide you with more details on what you need to do on your end, when the situation demands it. With our support service, you can be certain that there will be someone to help you out immediately, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our speedy support service. You’ll obtain a response to any support ticket posted through the web hosting Control Panel or email sent to our tech and client support team in no more than sixty minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. It often takes far less time to examine and rectify a problem. We will provide you with more details if the solution entails something that has to be done on your end. In case you get in touch with us during holidays or weekends, the response time will be the same and considering that our support team is working 7 days a week, you will get instant assistance for practically any technical, general or billing issue regardless of the hour at which you contact us.