In the event that you have ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from personal experience that for some things it's better to consult with a live person on the phone instead of exchange support tickets or e-mail messages. In order to know more about a specific service before you order it or in case something small needs to be made, for example, it is really much easier and quicker to do it live. If you're able to talk with representatives by phone, it's also very likely that you are using the services of an actual web hosting supplier, not a reseller. The level of support that you'll get on the phone varies between different providers - from very general issues to expert tech support. Generally the majority of providers offer pre-sales assistance and first level telephone support, while more complex technical issues are managed via electronic mail and / or tickets.

Phone Support in Shared Hosting

We know that the option to talk with a live agent is very important, for that reason we have three support lines worldwide (Australia, USA and UK) and you are able to get in touch with us on the phone for 14 hours every day. If you consider obtaining one of our shared hosting services, for instance, you have the option to call us and find out more about our services before placing your order so as to ensure that we do cover all system requirements for your web sites. Following the purchase, you will be able to contact us about all the sales and billing troubles you may experience, or receive any general or basic technical info that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you have to use the ticketing system, which will help you track the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server plans that we supply. Whether you wish to learn more about the plans, you have a billing issue or some general problem, you can call us. Although some more complex matters could need a ticket to give some time to our tech support team to analyze, we can help you with countless technical questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you'll be able to reach us.