The client support that you can get from your shared hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have some technical issue with an existing account. Timely and accurate information regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine hosting provider not from a reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them right away, it's quite possible that you will wait for a couple of days to have a reply to any kind of question, which means that your web sites may remain offline for quite some time. In contrast, a provider which offers numerous ways of communication and has a tech support crew available any time will assist you to right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance without delay, so our shared hosting services feature 24/7 technical support and various options for communication. In case you don't have an account yet, you can easily give us a call or come on our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up ordering a service that you can't use. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the vast majority of suppliers out there today, we answer to all of the tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You can test our support services even before you get a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and common queries. Our agents can assist you to pick the perfect plan or supply you with information about our servers, so as to verify whether the system requirements for your web sites are met. If you're a current client, you can also get in touch with us via electronic mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that when you use any of these 2 ways of correspondence, you'll receive an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other suppliers, even big ones, you'll be able to compare the reply time because it ordinarily takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server through us, you can contact us 24/7 for any server-related issue or forvarious difficulties and / or questions regarding the pre-installed software the server is equipped with. If you have not acquired your virtual private server plan yet, you can learn more about our solutions by giving us a phone call or through the live chat service. For more tech issues, you can send an e-mail or open a trouble ticket from your billing Control Panel and you'll receive assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The typical answer time generally does not extend past thirty minutes. In case you're looking for assistance with third-party software, you can reap the benefits of the Managed Services upgrade which you can add to each VPS package and our administrators will assist you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max response time guarantee, you will take advantage of prompt support when you buy a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result any time you open a ticket via your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the better option in case the issue involved requires more time to be solved or if it needs to be sent to our admins, because it is far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.